Storage File Watch Process Fails with Event ID: 28944 during verification of items stored on Elastic Cloud Storage(ECS)
Article ID: 100049472
Updated On:
Description
Error Message
Event ID: 28944
Task Category: Storage File Watch
Level: Error
Description:
The 3rd party storage system application 'Dell EMC ECS Streamer' has logged the following message:
CStreamerObject::Info method failed: Required input parameter is NULL. Parameter name = 'StoreIdentifier'.
Error = 2147942487 - The parameter is incorrect.
1428: 2147942487 - The parameter is incorrect.
v-437-28944
Cause
The Elastic Cloud Storage (ECS) device returns an ID for files stored on the device. Enterprise Vault (EV) stores this ID in the Vault Store MemberTableStore_XXX table in the SPStoreIdentifier column. This ID is used later by EV anytime the data needs to be retrieved from the device. Occasionally the device returns a null or blank value to EV as the item has not been fully stored on the device yet. This CPU focus has returned a null value to EV for this ID the entry so that the entry is not allowed to be added to the MemberTableStore_XXX table. Without the entry in the MemberTableStore_XXX table, the item will fail to retrieve and throw Event 28944.
Resolution
This issue has been addressed in the following release:
Enterprise Vault 12.5.3
Note: The fix prevents the issue from occurring to newly written items.
Issue/Introduction
Additional Information
