After upgrading to Enterprise Vault (EV) 12.4 or later the indexing service never fully comes online.
Article ID: 100049499
Updated On:
Description
Error Message
Review of the event logs will show the following:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41311
Task Category: Index Admin Service
Level: Information
Keywords: Classic
User: N/A
Computer: evserver.ev.local
Description:
The following informational message occurred in the core indexing engine:
Identified the following index volume :1DFBEC0B68ED44F45AD2EC5E7257A541B_394257 require an update. Proceeding to update it.
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41311
Task Category: Index Admin Service
Level: Information
Keywords: Classic
User: N/A
Computer: evserver.ev.local
Description:
The following informational message occurred in the core indexing engine: Updated index volume: {0} successfully.
v-437-41311
Cause
An updated indexing engine was implemented into (EV) 12.4 and later, as a result, the schema of every index volume needs to be updated. This schema update occurs after the upgrade of EV is completed but before the indexing service comes completely online. In some cases the upgrade process gets stuck on 1 or more index volumes and never completes. As a result, you will see recurring event ID 41311 events for the same index volume(s) identified in one of the event ID's. If this occurs for more than an hour, you may be affected by this issue.
Resolution
If you have been affected by this issue, please contact technical support for a workaround and to get the indexing service online.
Issue/Introduction
