Import Service does not start

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Article ID: 100049524

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Description

Error Message

Log Name:      Application
Source:        Merge1ImportService
Date:          3/15/2022 10:35:07 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Merge01.ev.local
Description:
Service cannot be started. The handle is invalid

 

Cause

The service account is running as LocalSystem which does not have the necessary permissions

Resolution

Update the Service Account under IMPORTER SETTINGS to the account created that has the full permission set outlined in the User Guide:

 

• Local Administrator
• Log on as Service
• Log on as a batch job 

Issue/Introduction

Merge1 Import Service does not start and an error is seen in the Application Event Log