Enterprise Vault for Exchange: items with IPM.Appointment message class are deleted after Enterprise Vault Mailbox archiving

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Article ID: 100049710

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Updated On:

Description

Error Message

There is no error message, the items belonging to 'IPM.Appointment' message class are turned to 'IPM.Appointment.EnterpriseVault.PendingArchive' during archiving and the post-processing is deleting them.

The dtrace of the archivetask.exe process contains: 

{CExchangeShortcutAccessor::DeleteShortcut:#868} Shortcuts belonging to message class [IPM.Appointment.EnterpriseVault.PendingArchive] are deletable

This is how the appointment looks like before the archiving 

This is how the appointment looks like during the archiving 

Afterwards the appointment is getting deleted but archived and visible from Enterprise Vault Search

Cause

Enterprise Vault does not create shortcuts for items belonging to 'IPM.Appointment' message class, they are instead turned into 'IPM.Appointment.EnterpriseVault.PendingArchive' during the archival process and turned back to 'IPM.Appointment' during the post-processing.

Items belonging to 'IPM.Appointment.EnterpriseVault.PendingArchive' message class are wrongly considered eligible to get deleted after their archival when the 'Create shortcut to archived items after archiving' is un-checked in the mailbox policy.

Resolution

This issue has been resolved in Enterprise Vault 14.1.1

 

Issue/Introduction

Items belonging to 'IPM.Appointment' message class are erroneously deleted by the Enterprise Vault Mailbox archiving task if the mailbox policy in use does have the 'Create shortcut to archived items after archiving' un-checked in archiving actions tab.

Additional Information

JIRA: CFT-3603