Office 0365 Discovery fails when Java 8u251 update is not installed

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Article ID: 100049727

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Description

Error Message

• Job Status Log •

Starting On Cloud Employee synchronization task
Found 1 tenants to synchronize
Starting On Cloud Synchronization
Updated Domain List
Started crawl for tenants ,
Cloud Employee Synchronization failed for tenant: . Error: Error in calling graph api for tenant 
Cloud Employee Synchronization failed. Please check the job log for errors.
Discovery completed with errors. Error in performing Cloud Employee Synchronization.Please check log for more information (Month Day, Year Time)

Cause

The Microsoft Graph API calls used to implement the new Office 365 collection method introduced in eDiscovery v9.5.1 require updated Java libraries that are not included in the version 9.5.0 General Availability installation.  The required Java update to version 8u251 is included as a separate installer with Cumulative Hotifixes v9.5.1 and v9.5.2.

Resolution

Install the Java libraries required for the Microsoft Graph API using the JDKUpgrader in the folder Java_SE_Development_Kit_8_Update_251(JDK 8u251) included with Cumulative Hotifixes v9.5.1 and v9.5.2.

Issue/Introduction

In eDiscovery version 9.5.1 and v9.5.2, Office O365 Discovery fails for an Azure AD tenant even though the correct application credentials (Tenant ID, Application ID and Client Secret) and permissions are set correctly.
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