Enterprise Vault for Exchange: Office Mail App: Failed to restore an item from the web Application
Article ID: 100049791
Updated On:
Description
Error Message
Event ID: 5211 Failed to restore an item from the Web Application: |Shopping Service ID:
A dtrace of of W3WP while attempting to retrieve items result in the following error:
(w3wp) <19636> EV:M CAutoAgentsOnline::RequestAction - Com Result [0x80070721]
Cause
The issue occurs when a client requests a Kerberos ticket for the COM+ application or the DCOM service it uses a user name as the SPN (Service Principal Name).
The KDC (Key Distribution Center) finds the account but it does not have any SPN.
v-437-5211
Resolution
Registering the following Service Principle Name SPN's should resolve this issue:
setspn -A DCOMService/DCOMServer Domain\DCOMServiceAccount
setspn -A DCOMService/DCOMServerFQDN Domain\DCOMServiceAccount
Issue/Introduction
Unable to restore items back to Exchange using Office Mail App (OMA).
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