Error Message

N/A

 

The lack of highlighting is caused by the presence of carriage return tags not being processed by hit highlighting, thus resulting in a lack of highlighting. Carriage return tags can differ depending on the application that created the message or the text of the message.

 

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

There are currently no plans to address this issue by way of a cumulative hotfix, release update or service pack in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time, but is not scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns. For information on how to contact Veritas Sales, please see https://www.veritas.com.

 

 

Enterprise Vault (EV) Compliance Accelerator provides the ability to use Hotwords and Hotphrases in Searches. These Hotpwords/Hotphrases are highlighted in the messages when Previewed in the Review Set to indicate they caused the message to be returned as a Search hit. If a Hotphrase is used in a CA search where the message has a carriage return between the words/terms in the Hotphrase, the message will be found as a Search hit but the Hotphrase terms will not be highlighted in the Review Set. Here are some examples of the behaviour: Example 1: The previous paragraph contains a text-book example of insider trading and how it can occur. Example 2: When the training was over, each student felt like an insider.
Trading could now continue with the students having a full understanding of the proceedings. If a message containing example 1 and another message containing example 2 were Archived, a Search using the Hotphrase "insider trading" should find both messages. However, only the message containing example 1 would show "insider trading" as being highlighted. The message containing example 2 would be found by the Hotphrase Search but would not show "insider" of "trading' being highlighted.

JIRA: CFT-3678 JIRA: CSC-8307