[#10027] Message referred by a URN failed the MD5 Hash check.
Article ID: 100049931
Updated On:
Description
Error Message
[#10027] Message referred by a URN failed the MD5 Hash check.
<< PST Retriever log >>
INFO BufferManager null - Hash mismatch deteced: , Crawled hash value: a10015a77d8b8951a964cff7dc7d5da8e6563578238775c5eafed13c07ddce147a38, Retrieved hash value: 25a77d8b8951a964cff7dc7d5da8e656b1484b4b9b68cfb28606d3d06f1c972b
Cause
Complex items intermittently cause the hash calculation from the Retriever service to provide a different result than the hash value created during the indexing phase of data ingestion.
Resolution
1. Apply the following ESA property value at the System level, on all nodes within a Standalone or Distributed Architecture environment.
• Property: esa.retriever.validate_hash
• Value: false
Steps to add the new property:
- Navigate to System > Support Features
- Choose Property Browser From the drop-down
- Under Select the Case (or system) select System from the drop-down
- In the Name of property to change field, enter the property name: esa.retriever.validate_hash
- In the New Value (leave blank to remove) field, enter false
- Check the Confirm change box
- Click the Submit button
- Requires a restart of eDP services using the CW Utility for change to take effect.
Screenshot:
2. Manually clear the FlushAllTemp cache by the Doc ID or the entire case. (Must request assistance from a Veritas Support Engineer)
Steps to clear Cache:
Navigate to System > Advanced Support Features
Choose File Cache Management tool
Perform Operation: Enforce Eviction Policy
Within Case:
With Eviction Policy: FlushAllTemp (-)
DOC ID(s): (Optional)
Force Eviction: ✓
Confirm operation: ✓
Submit
Screenshot:
Issue/Introduction
Error Message
