Unable to add an Appliance to the Cluster after Node Restore to a new Appliance

book

Article ID: 100050433

calendar_today

Updated On:

Description

Error Message

 

Cause

There are several environmental issues that can prevent communications between servers (Anti-Virus, Firewall, Intrusion Detection Software, etc.).  If it has been determined the environment is not blocking the communications, then proceed.   
If the issue is being caused after a node restore to a new Appliance, the problem will be with the t_cluster_boot record pointing to the wrong server or database; which will require Veritas Support assistance to resolve.

Resolution

Determine if the communications is functioning correctly. 
On both the Cluster Master and the failing Appliance 
(from the command prompt)
► Netstat -abo | FindStr :2595
Is the port Listening and is the port owned by cwjava.exe?
Resolve if both are not true

► D:\CW\Vxx\> b admin-client :2595 shell services
Repeat the action with the additional checks
b admin-client :2595 shell services

b admin-client :2595 shell services

b admin-client :2595 shell services 


If the communications checks above are successful, please contact Veritas technical Support for additional assistance.
Please reference this technical article, which will contain additional database queries for the Technical Support Engineer to follow.

 

Issue/Introduction

Performing a Disaster Recovery where new Appliances are being used, the original Appliance backup is restored to the new Appliance.
When attempting to join the new Appliance the pop-up 'Verify Connection Failed' appears.
Powered by Wolken Software