Error Message

This is the error that is seen when attempting to restart services via Clearwell Utility or B command:
BUILD FAILED
D:\CW\V100\build.xml:446: java.lang.IllegalStateException: Error in NLP: Code -D 1104

This is caused by one or both of the items below and is a result of changes made to the eDiscovery Platform 9.5+:
    1. One or more of the passwords in D:\CW\V100\scratch\esa\esa.properties are incorrect.
    2. The AES key under D:\CW\vxx\security\cw.keystore is incorrect.

There are 2 possible workarounds:
    A.  When the cluster master and worker node are restarted, the correct passwords should be deployed from the cluster master to the worker.
        1.  Restart the services on the cluster master.
        2.  Restart the services on the affected worker node using services.msc
        3.  Verify if services on the worker node can be restarted via Clearwell Utility.

    B.  Manually copy the master AES keystore.
        1.  On the affected worker node, rename D:\CW\vxx\security\cw.keystore to cw.keystorebak.
        2.  Copy in D:\CW\vxx\security\cw.keystore from the cluster master to the affected worker.
        3.  Restart the affected worker node via Clearwell Utility.
        
    If neither of these work, please contact Veritas Technical Support.