Imaging failed due to an unknown error. minWorkers must be >= 0, and maxWorkers must be >0 and >= minWorkers
Article ID: 100050556
Updated On:
Description
Error Message
<< On-Screen >>
Imaging failed due to an unknown error. minWorkers must be >= 0, and maxWorkers must be >0 and >= minWorkers
<< CaseName-remotejob@46016.log >>
2021-05-31 12:57:39,005 INFO [jobmanager.remote.lifecycle] (RPC-thread-1 - eDP-App1.eDP.lab:2595:7924507236361448613:[]) CaseName:[Case_Test1] UserName:[superuser-562261385] Remote Processing ended with error for job id 1.5.97.1551943147729190923
com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: null
Caused by: java.lang.IllegalArgumentException
Cause
IGC services are disabled.
Resolution
Enable IGC services
1. Login to eDiscovery with a System Manager account
2. Navigate to System > Support Features > Imaging Tools Management
3. Choose an Appliance (start with the Worker nodes)
4. Select Options: Capacity_Log,
5. Service: IGC, then Submit
This will provide a list of the servers (Nodes) available for IGC.
The State will be Disabled on all servers (which causing the above error).
6. Start with selecting the 'Choose an Appliance:
Options: Enable_Service
Service: IGC
Submit
7. Repeat Step 6 for each of the Worker Nodes.
8. Verify the IGC service State is Enabled for the Worker Nodes
Options: Capacity_Log
Issue/Introduction
