Error Message

The Enterprise Vault event logs will show the following:

Type :        Warning
Date :        6/14/2021
Time :        11:28:20 AM
Event :        40967
Source :        Enterprise Vault 
Category :    Task Guardian
User :        N/A
Computer :    ev01.ev.local
Description:
14E29E1B15F363542BC6C52E54CD4E8FB1012b00evserver1 - Restarting failed process.

The process has failed abnormally and will be restarted automatically. 

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.3.0.0&build=12.3.0.1365&error=V-437-40967

Type :        Error
Date :        6/14/2021
Time :        11:28:52 AM
Event :        41050
Source :        Enterprise Vault 
Category :    Lotus Domino Journaling Task
User :        N/A
Computer :    ev01.ev.local
Description:
Task: 'Domino Journaling Task'

Unable to initialize Names and Address Book (NAB) session for Domino server: 'Failed to create Notes Session (mutex)' 

For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=12.3.0.0&build=12.3.0.1365&error=V-437-41050

Type :        Error
Date :        6/14/2021
Time :        11:28:19 AM
Event :        1000
Source :        Application Error
Category :    Application Crashing Events
User :        N/A
Computer :    ev01.ev.local
Description:
Faulting application name: EvLotusDominoJournalTask.exe, version: 14.1.0.1144, time stamp: 0x6050f70a
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287
Exception code: 0xc0000409
Fault offset: 0x000a3692
Faulting process id: 0x1610
Faulting application start time: 0x01d76131a8bd76b0
Faulting application path: C:\Program Files (x86)\Enterprise Vault\EvLotusDominoJournalTask.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 3fb4ec7c-bfc8-4001-8ae3-c55e42a45210
Faulting package full name: 
Faulting package-relative application ID: 

Dtrace of the associated archiving task that causes the issue will show multiple threads that appear to hang at the following line:

4135    11:20:54.451     [13296]    (EvLotusDominoJournalTask)    <13088>    EV-L    {DomNAB.DuplicateNamedRecipients} Checking for duplicates of name [CN=User5/O=evdom] using server [CN=DOM01/O=evdom]

Once the issue occurs all EV processes utilizing Lotus Notes on the Enterprise Vault server will be affected as Lotus Notes is no longer able to initialize. This includes DA exports from Domino archives, provisioning tasks, indexing, and other retrievals from users. 

The cause of this issue is due to a defect in Enterprise Vault 14.1 for Domino Archiving. The issue only occurs in environments where there are multiple Domino Directories in use. 

To determine if more than just the Names.nsf is in use filter the Dtrace on 'Found NAB:'

The lines may appear as follows:

{DomNAB.Initialise} Found NAB: server = [CN=DOM01/O=evdom], file = [NAMES.nsf], port = [], title = [evdom's Directory]
 {DomNAB.Initialise} Found NAB: server = [CN=DOM01/O=evdom], file = [externalusers.nsf], port = [], title = [External Users]
 

Workaround:

As a temporary work around and so that export and retrieval processes will be available please perform the following:

1) Set any the Mailbox Archiving and or the Journal Archiving tasks for Domino to Manual Start up. 

2) Reboot the affected Enterprise Vault servers. 

3) While archiving tasks may not process mailboxes end users will be able to retrieve and export from Domino archives. 

4) Contact support and request the patch that is available for Enterprise Vault 14.1. 

5) After applying the patch journal archiving will work as expected. However, there may be issues with Mailbox Archiving. If you still experience issues with Mailbox Archiving for Domino please see the following Tech Note:

https://www.veritas.com/content/support/en_US/article.100050707.html
 

This issue has been addressed in Enterprise Vault versions 14.1.1, 14.2; available from Downloads.