Enterprise Vault does not scan the folder structure during the Collections process

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Article ID: 100050698

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Updated On:

Description

Error Message

No error message is returned. 

Cause

The issue looks to be caused by the folders having a very old CreationTime such as 12/31/1969.  

A Process Monitor of the StorageFileWatch.exe process on the Enterprise Vault server may show the following.  

Event Class:    File System
Operation:    QueryNetworkOpenInformationFile
Result:    SUCCESS
Path:    \\Server\Archiving\Enterprise Vault Stores\Vault Store Ptn1\2010

CreationTime:    12/31/1969 8:00:00 PM
LastAccessTime:    1/19/2012 10:47:25 AM
LastWriteTime:    1/19/2012 10:47:25 AM
ChangeTime:    7/1/2015 7:14:35 AM

Resolution

Set the creation time on the folder and all sub-folders for the year path.  This can be accomplished using PowerShell cmdlets. 

  1. Set the root folder CreationTime using following command: 
    • Get-Item "\\Server\Archiving\Enterprise Vault Stores\Vault Store Ptn1\2010" | % {$_.CreationTime = '01/01/2010 00:00:00'}
  2. Set all sub-folders CreationTime using the following command: 
    • Get-Childitem -Directory -Recurse "\\Server\Archiving\Enterprise Vault Stores\Vault Store Ptn1\2010" | % {$_.CreationTime = '01/01/2010 00:00:00'}

Once the folders have a proper Date created as view with File Explorer the StorageFileWatch process should be able to scan the folders for files to collect. 

Issue/Introduction

When the collections process runs it finishes quickly and no files are collected.