Error Message

UI error:   

Failed to get job information. (cannot assign instance of com.teneo.esa.imaging.provider.igc.IGCJobParamsNetITOutputFormat to field com.teneo.esa.production.rendering.ExportParams.m_outputFormat of type com.teneo.esa.imaging.provider.prizmdoc.PDoutputFormat in instance of com.tenero.esa.production.rendering.ExportParams)

Server log error:

   ERROR  ...

[#108000] Error occurred : Failed to get job information., Caused by cannot assign instance of com.teneo.esa.imaging.provider.igc.IGCJobParams$NetITOutputFormat to field com.teneo.esa.production.rendering.ExportParams.m_outputFormat of type com.teneo.esa.imaging.provider.prizmdoc.PDOutputFormat in instance of com.teneo.esa.production.rendering.ExportParams

java.lang.ClassCastException: cannot assign instance of com.teneo.esa.imaging.provider.igc.IGCJobParams$NetITOutputFormat to field com.teneo.esa.production.rendering.ExportParams.m_outputFormat of type com.teneo.esa.imaging.provider.prizmdoc.PDOutputFormat in instance of com.teneo.esa.production.rendering.ExportParams

This error occurs in V10 when fetching job details from previous version (v9.x) jobs.

Please mention CFT-3762 to the Veritas eDP Technical Support Engineer you are working with.

NOTE:  This is resolved in Veritas eDP V10.0.1