Error Message

Due to the nature of this issue the symptoms may vary. 

• The Archiving task status may stay in a 'Processing' state indefinitely or it may complete and go to a 'Running' state.
• The mailbox archiving reports may or may not get updated in a timely fashion. When they are updated and completed, only a handful of mailboxes get processed.  The total number of items actually archived will be lower than expected. 
• You may get intermittent 41163 Event ID's. 

Event ID: 41163 There was an error processing an item in a mailbox. The task will process the item again on the next archiving run.

Task: Domino Mailbox Archiving Task|Mailbox: 'DOM01/EVDOM!!mail\MUser1'-CN=Mail User1/OU=OU1/O=EVDOM@EVDOM|NoteID: 16b252|

Subject: Some Company- 31-May-2021|

Error: Out of memory in DomRTItem|Trace:    at DomRTItem.Create()|   at DomRTItem..ctor(DomNote Note, String sItemName)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoShortcut.CreateAttachmentsList(LotusDominoMailboxPolicy policy, DomNote note, List`1 al)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoShortcut.MakeShortcut(DomNote note, String rootId, String archiveId, String defaultRetCat, LotusDominoMailboxPolicy policy, String savesetID, List`1 attachList, Boolean bUsedCustomMIMEConversion, String sNoteUnid)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoShortcut.Create(DomNote note, String archiveId, String rootId, String defaultRetCat, LotusDominoMailboxPolicy policy, String sNoteUNID)|   at LotusDominoMailboxArchivingTask.QItemBase.PostProcessItem()|   at LotusDominoMailboxArchivingTask.QItemArchive.ArchiveNote()|   at LotusDominoMailboxArchivingTask.QItemArchive.Process()

Event ID: 41163 There was an error processing an item in a mailbox. The task will process the item again on the next archiving run.|

Task: Domino Mailbox Archiving Task|Mailbox: 'DOM01/evdom!!mail\user11'-CN=User11/O=evdom@evdom|NoteID: dade|

Subject: Second Repro Attempt|Error: Error in the application.|Trace:    at KVS.EnterpriseVault.Store.StoreAccessor.LookupURLStem(String archiveUrn)|   at KVS.EnterpriseVault.Store.StoreAccessor.InsertItem(Item item, Boolean forceMsgSize, Int32 indexBufferSize, Byte[] indexMetadataBuf, WaitHandle StopHandle)|   at KVS.EnterpriseVault.LotusDomino.Common.NoteArchiveInserter.InsertItem(String archiveId, String retentionCategory, IndexMetadata indexMetadata, AddressLookupOptions addrLookupOptions, NoteLocationList locationList, String& itemURN, String& savesetId, DateTime& archivedDate)|   at LotusDominoMailboxArchivingTask.QItemArchive.StoreItem()|   at LotusDominoMailboxArchivingTask.QItemArchive.ArchiveNote()|   at LotusDominoMailboxArchivingTask.QItemArchive.Process()

To verify the issue check Dtrace of the EVLotusDominoArchivingTask for the following exceptions:

4886693        19:52:14.129         [4828]        (EvLotusDominoArchivingTask)        <12736>        EV-H        {QItemArchive.StoreItem} Error storing item: System.InvalidCastException: Unable to cast COM object of type 'KVS.EnterpriseVault.Interop.AuditWrapperClass' to interface type 'KVS.EnterpriseVault.Interop.IAuditWrapper'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{A9A3D8B5-399A-4D14-ADCD-26A9FFCE5286}' failed due to the following error: Not enough memory resources are available to process this command. (Exception from HRESULT: 0x80070008).|   at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)|   at KVS.EnterpriseVault.Interop.AuditWrapperClass.IAuditWrapper_DomMbxArchiveAudit(String messageInfo, String savesetId, String archiveID)|   at LotusDominoMailboxArchivingTask.AuditHelper.AuditArchivedItem(UInt32 noteId, String savesetId)|   at LotusDominoMailboxArchivingTask.QItemArchive.StoreItem()

4886694        19:52:14.129         [4828]        (EvLotusDominoArchivingTask)        <12736>        EV-H        {QItemArchive.Process} Exception: Unable to cast COM object of type 'KVS.EnterpriseVault.Interop.AuditWrapperClass' to interface type 'KVS.EnterpriseVault.Interop.IAuditWrapper'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{A9A3D8B5-399A-4D14-ADCD-26A9FFCE5286}' failed due to the following error: Not enough memory resources are available to process this command. (Exception from HRESULT: 0x80070008). Info: Diag: Type:System.InvalidCastException ST:   at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)|   at KVS.EnterpriseVault.Interop.AuditWrapperClass.IAuditWrapper_DomMbxArchiveAudit(String messageInfo, String savesetId, String archiveID)|   at LotusDominoMailboxArchivingTask.AuditHelper.AuditArchivedItem(UInt32 noteId, String savesetId)|   at LotusDominoMailboxArchivingTask.QItemArchive.StoreItem()|   at LotusDominoMailboxArchivingTask.QItemArchive.ArchiveNote()|   at LotusDominoMailboxArchivingTask.QItemArchive.Process() Inner:None

5619443        19:53:01.423         [4828]        (EvLotusDominoArchivingTask)        <8988>        EV-H        {QItemArchive.StoreItem} Error storing item: System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.|   at System.StubHelpers.MngdNativeArrayMarshaler.ConvertSpaceToManaged(IntPtr pMarshalState, Object& pManagedHome, IntPtr pNativeHome, Int32 cElements)|   at KVS.EnterpriseVault.Interop.MAPISaveset2Class._PutUserXMLStream(Object pSource)|   at KVS.EnterpriseVault.Common.Saveset.LoadUserXmlStream(Item item)|   at KVS.EnterpriseVault.Common.Saveset.Load(Item item, Boolean forceMsgSize)|   at KVS.EnterpriseVault.Common.Saveset..ctor(Item item, Boolean forceMsgSize, Byte[] indexMetadataBuf)|   at KVS.EnterpriseVault.Store.StoreAccessor.InsertItem(Item item, Boolean forceMsgSize, Int32 indexBufferSize, Byte[] indexMetadataBuf, WaitHandle StopHandle)|   at KVS.EnterpriseVault.LotusDomino.Common.NoteArchiveInserter.InsertItem(String archiveId, String retentionCategory, IndexMetadata indexMetadata, AddressLookupOptions addrLookupOptions, NoteLocationList locationList, String& itemURN, String& savesetId, DateTime& archivedDate)|   at LotusDominoMailboxArchivingTask.QItemArchive.StoreItem()

5619447        19:53:01.423         [4828]        (EvLotusDominoArchivingTask)        <8988>        EV-H        {DominoMbxArchivingItemProcessor.Process} Exception: Error in the application. Info:The Domino Archiving task has raised an out of memory exception. Any unarchived items will be picked up on the next run. Diag: Type:LotusDominoMailboxArchivingTask.DominoArchiveTaskItemException ST:   at LotusDominoMailboxArchivingTask.QItemArchive.Process()|   at LotusDominoMailboxArchivingTask.DominoMbxArchivingItemProcessor.Process() Inner:None

5619451        19:53:01.451         [4828]        (EvLotusDominoArchivingTask)        <10388>        EV-L        {ThreadPoolManager.QueueJob} Stop event signaled

5619530        19:53:01.479         [4828]        (EvLotusDominoArchivingTask)        <10388>        EV-H        {DominoMailboxArchivingTaskProcessor.TaskMain} Server STOP event received [Server is stopping]

5632345        20:32:39.135         [4828]        (EvLotusDominoArchivingTask) WDBG (EvLotusDominoArchivingTask)        <12836>        EV-M        {MailboxProcessor.Process} Server STOP event received

This issue has been resolved in both EV 14.1.2 and 14.2. 

After upgrading to Enterprise Vault (EV) 14.1 and applying patch mentioned in the following tech note: https://supportenterprisevault.cloud.com/support-home/kbsearch/article?articleNumber=100050637 The Mailbox Archiving Task will not complete a full run of archiving.

JIRA: CFT-3849