FSA reporting scan for a clustered file server, returns empty results.
Article ID: 100050736
Updated On:
Description
Error Message
A Dtrace for FsaReportingService shows the following lines:
[11100] (FSAReportingService) <21952> EV:L {CBaseDirectoryServiceWrapper::CreateDirectoryService} Directory Name [EVFSA], Try Local Service [False]
[11100] (FSAReportingService) <21952> EV:L {VaultCreateTrustedInstanceRequest::CreateTrustedRemoteInstance} Connected to 'EVFSA'. Authorization service [Kerberos] Server Principal Name [dcom/evserver]
[11100] (FSAReportingService) <21952> EV:L {VaultCreateInstanceRequest::CreateInstance} CLSID [{F4D3EB5B-C7C5-11D1-90DB-0000F879BE6A}] Server Name [EVFSA] Used Server Name [EVFSA] Num of attempts [1] Total elapsed [0.004s] Result [Success (0)]
[11100] (FSAReportingService) <21952> EV:M Web service location : http://evfs01.evlabs.local
[11100] (FSAReportingService) <21952> EV:H FSAReportingUtil::SetInternetSettings - Updated trusted intranet sites, added http://evfs01.evlabs.local
[11100] (FSAReportingService) <21952> EV:L FSAReportingUtil::SetInternetSettings - Leaving...
[11100] (FSAReportingService) <21952> EV:H CheckIfClusteredServer SC_FSAVirtualServerColl return 0 Count:0
[11100] (FSAReportingService) <21952> EV:H CheckIfClusteredServer Check if the virtual server is configured for FSA and is online on the current node
[11100] (FSAReportingService) <21952> EV:H CheckIfClusteredServer function exiting with return value 1
[11100] (FSAReportingService) <9676> EV:L CFSAReporting::get_Servers method called |
[11100] (FSAReportingService) <9676> EV:H CFSAReporting::get_Servers .The server collection is empty. Returning false
Cause
While running through the FSAClusterConfiguration, we see that the ClusterGroup was not added to the FSAResourceGroups. Enterprise Vault is seeing it as clustered, but 0 for members. When it compares the node name vs cluster name, it fails.
Resolution
Run through the FSAClusterConfiguration wizard & add the FileServer Cluster name to the ClusterGroup. This should let Enterprise Vault see members of the cluster, whereby collections will run through successfully.
Issue/Introduction
