Unable to archive items via Enterprise Vault (EV) SMTP Archiving Task while event 4180 is being thrown
Article ID: 100050820
Updated On:
Description
Error Message:
Source: Enterprise Vault
Event ID: 4180
Task Category: Storage Online
Level: Error
Description:
Abnormal error occurred within a cache object
Name: class CSMTPBoundary
Reference: TheSingleton/TC
V-437-4380
A Dtrace of StorageOnlineOpns will report the following error:
(StorageOnlineOpns) <15200> EV:L {CSMTPBoundary::ReloadSMTPBoundaries:#493} Reload of all SMTP boundaries started.
(StorageOnlineOpns) <15200> EV:L {FindUser:#345} User [SMTP:journal@domain], FQDN [domain], SearchPrefix [GC://DC.domain]
(StorageOnlineOpns) <15200> EV:M {FindUser:#387} Using searchbase [GC://DC.domain]
(StorageOnlineOpns) <15200> EV:H {FindUser:#547} COM exception occurred, hresult [The server is not operational. (0x8007203a)]
Note: This error may also occur in the StorageCrawler process during indexing operations.
Cause
By default, EV automatically determines which Global Catalog server to use. In this instance, the old decommissioned Domain Controller value was hardcoded into VAC, hence the task was unable to find the user.
Resolution
Update value for Global Catalog server with working Domain Controller under domain properties via the EV Administration Console
1. Go to Vault Admin Console
2. Expand Directory > Site > Target > Exchange
3. Right-Click domain and select Properties
4. If Use specific Global Catalog server is checked, enter the FQDN of the working domain controller
5. Uncheck Use specific Global Catalog server to allow EV to determine the server to use
