userindex.txt files accumulating in indexer\err folder on the Management Server

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Article ID: 100050889

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Updated On:

Description

Error Message:

Data Insight Management Server showing Error "Number of files in directory indexer/err is consistently above threshold"

Cause

A single userindex.txt might have some sort of corruption in it and this would prevent the processing of all userindex files

Resolution

1. Delete or rename D:\DataInsight\data\users\usermaps.txt file.

2. Delete all xx_xxxxxxxx_userindex.txt files from  \DataInsight\Data\Indexer\err folder and \DataInsight\Data\inbox folder.

3. Check following day to see if the D:\DataInsight\data\users\usermaps.txt file is recreated and if there are any userindex.txt files  in the \DataInsight\Data\Indexer\err folder.