Error Message

In all three versions the traditional warning of event ID 29132 will appear in the Enterprise Vault Converters log:

Log Name:      Veritas Enterprise Vault Converters
Source:        Enterprise Vault Converters
Date:          7/12/2021 2:59:29 PM
Event ID:      29132
Task Category: Storage Archive
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      ev01.ev.local
Description:
Unable to convert item content
Reason: Conversion failed      (0xc00419e0)
Supplementary Info: 
 __ 
Item: SA:LN-92E86BD610AD72E77DF8525871067C139-0
Subject: CorruptFile.pdf
Attachment: 
Type: pdf
Vault ID: 130448FFD54AF224C99AEF6323B4A79CD1110000evserver1
SaveSet ID: 202107126116284~202107121853160000~Z~C0E8606CB781DE3A0CAFB9723FA27721
Attachment ID: 1
Archive Name: Test User1/evdom
Archive Date: 2021-07-12 18:58:00

This warning is expected in these versions and previous versions of Enterprise Vault when the converter encounters a corrupted file that it can not convert. 

After applying EV 12.5.3:

The following event will also show up when the converter comes across a corrupt file that it can not convert.

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault 
Date:          7/27/2021 6:33:39 PM
Event ID:      29135
Task Category: Converter Sandbox
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ev01.ev.local
Description:
The EVConverterSandbox.exe process is terminating due to an irrecoverable exception. 

After applying EV 14.0.1:

The following event will also show up when the converter comes across a corrupt file that it can not convert.

Log Name:      Veritas Enterprise Vault
Source:        Enterprise Vault
Date:          7/16/2021 4:50:16 AM
Event ID:      29155
Task Category: Converter Sandbox
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ev1.evrpslab.com
Description:
The EVConverterSandbox.exe process is terminating due to an irrecoverable exception. 

After upgrading to EV 14.1:

The following events will also show up when the converter comes across a corrupt file that it can not convert.

Log Name:      Enterprise Vault Converters
Source:        Enterprise Vault Converters
Event ID:      29152
Computer:      EVSERVER1.EV.Local
Description: Unable to convert item content

Reason: Conversion failed      (0xc00419e0)

Log Name:      Enterprise Vault Converters
Source:        Enterprise Vault Converters
Event ID:      29158
Computer:      EVSERVER1.EV.Local
Description: The EVConverterSandbox.exe process is terminating due to an irrecoverable exception.

In all cases the dtrace will show the following with the only difference being the Event ID number depending on the version of EV being used:

(EVConverterSandbox) <16928> EV:L {INSOHelper::OpenTextDestination} Destination [D:\EV_TempVSA\EV$CVT$5844$11033$1.tmp] Result [file is corrupt (9)]
(EVConverterSandbox) <16928> EV:H {CINSOConverter::ExitOnConverterError} Additional converters terminated
(EVConverterSandbox) <16928> EV:H {CINSOConverter::ExitOnConverterError} exiting on converter error [9]
(EVConverterSandbox) <16928> EV~E Event ID: 29158 The EVConverterSandbox.exe process is terminating due to an irrecoverable exception. |

This issue occurs when evconvertersandbox is not able to convert an attachment due to it being corrupted. Prior to EV 14.0.1 only warnings were generated in the Enterprise Vault Converters event log. However, due to a change in EV 14.0.1 the same failure generate the warning and additional errors which are vague and generate unnecessary concern. 

There is no adverse effect due to the additional errors being reported in the event logs. However, as they are redundant and generate unnecessary concern the issue has been raised to engineering. 

Please continue to use as is and take action on the corresponding Warning event. 

The behavior will revert to simply issuing a warning event as in versions prior to 12.5.2. 

This change will take effect in EV 14.1.2 and 14.2.