Error Message

2021-07-13 07:34:58,248 INFO  [esa.crawler.CrawlerService] (Crawler Receiver Thread:[]) [Source_PSTs_1714441237849411_Source_PSTs__PST8_17144412378494110.2.1.24] D:\CW\V95\containedPstNsf\0.6.5958.1962435907\137213f2f59aaf66481ba9e183a789c3\Sent Items 08 - 09.pstEsaMailboxStatus:FAILED: Email file is not available - EsaError: 15002 WinError: 0x00000003 The system cannot find the path specified.hRes: 0x00000000  at: CEsaMapiSession::connect - Could not find file or user may not have enough access privilege: D:\CW\V95\containedPstNsf\0.6.5958.1962435907\137213f2f59aaf66481ba9e183a789c3\Sent Items 08 - 09.pst error: 3

The CrawlerService on nodes that are helping with processing, in a distributed architecture, may be unable to access the local drive of the case home node that hosts the containedPstNsf & convertedFiles directories.  A shared UNC path should be used at system level. 

Reference the eDiscovery Platform Distributed Architecture Guide (https://www.veritas.com/content/support/en_US/doc/Distributed_Architecture_Guide_10.0  pp. 35-36)

Option 1: Case Level 

1. Go to Processing > Settings, and under the case settings section “Configure processing parameters and features”, re-type the location to change to a network path for the fields:
A. Extract email files from containers to:
B. Place converted files in:

This should be a network location that can be accessed by all of the processing and review nodes. If a processing node is later added, ensure that the shared location is accessible by the newly-added node. By default, this value points to a location on the “D:” drive.

Option 2: System Level

1. Go to System > Settings, and select the Locations tab.
2. Re-type the location (or click Browse) to change to a network path (UNC) for both file types:
     A. Extracted Files [Extracted email files (PSTs/NSFs) from containers]
     B. Converted Files

This should be a network location that can be accessed by all of the processing nodes. Note that the contents of the converted files folder are not automatically backed up or restored by the appliance. It is recommended to perform a separate backup.

Copy Files to the Network

To copy files after upgrading

1. In the user interface, go to System > Support Features, and select Property Browser.
2. Select the appliance (case home), on which the case was created.
3. Enter the corresponding property for:
     A. Extracted files from containers: esa.case.extractedFilesDir=
     B. Converted files from MBOX: esa.system.convertedFilesDir= where is the new network location to be accessible by all distributed processing nodes in a distributed processing-enabled environment.
4. Click Submit to save your settings.
5. Finally, be sure to copy the files from the old location to the new location you specified in step 3.