Enterprise Vault Archiving tasks fail to start with the Events 2256 and 3460
Article ID: 100051029
Updated On:
Description
Error Message
Event ID: 3460
The Task 'Exchange Mailbox Archiving Task for EX01' failed to log on to Exchange server 'EX01' using mailbox 'SMTP:svc-ev@domain.com'. Check that the mailbox has not been hidden, that the server is running and that the vault service account has sufficient permissions on the server.
Enterprise Vault used the following settings for the Outlook Anywhere connection to Exchange 2013 or later:
Proxy server: 'webmail.domain.com'
Requires SSL: 'True'
Certificate principal: 'msstd:webmail.domain.com'
Event ID: 2256 The Archiving Task 'Exchange Mailbox Archiving Task for EX01' could not be started due to startup errors. |
Cause
Permissions for the Vault Service Account on the system mailbox are in place and the system mailbox gets configured in the Outlook client successfully. However, while trying to launch the profile in Outlook client, the following error occurs:
By default, the organization management group in Exchange has "Deny" permissions on the Exchange Mailbox Store. If the Vault Service Account is a member of the organization management group, the system mailbox will not Launch in the Outlook client due to the Deny permission.
Resolution
Remove the Vault Service Account from the Organization Management group and that should fix the issue.
Issue/Introduction
