Event log shows event 41352 and 41380 from IndexVolumesProcessor: Timed out waiting for [Agent thread] to start after [1800] seconds]
Article ID: 100051050
Updated On:
Description
Error Message
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41352
Task Category: Index Volumes Processor
Level: Error
Keywords: Classic
User: N/A
Computer: [server]
Description:
The processing of the Index Volume has stopped following errors. Archive name: [archive name]
Task:
Index Volume ID: 1B8628915CA14E9438F5A935998DDDDD61110000server_129540
Reason:
Error Type: NonCritical Description: Timed out waiting for [Agent Thread for 1B8628915CA14E9438F5A935998DDDDD61110000server_129540] to start after [1800] seconds.
V-437-41352
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 41380
Task Category: Index Volumes Processor
Level: Error
Keywords: Classic
User: N/A
Computer: [server]
Description:
Index volume agent failed to start due to time out.
Index Volume ID: 1B8628915CA14E9438F5A935998DDDDD61110000server_129540
Error: Timed out waiting for [Agent Thread for 1B8628915CA14E9438F5A935998DDDDD61110000server_129540] to start after [1800] seconds.
V-437-41380
Cause
The issue can arise when there are a high number of pending actions are waiting on the indexing engine.
Resolution
This issue has been resolved in the following version of Enterprise Vault
Enterprise Vault 14.1.2
Note: For information on how to obtain latest Enterprise Vault see: Enterprise Vault Download portal
Issue/Introduction
Indexing may periodically stop processing for some index volumes. The event log will show event 41352 and 41380 from Index Volumes Processor: Timed out waiting for [Agent thread] to start after [1800] seconds]. The processing will resume on its own some time later.
Additional Information
JIRA: CFT-3251
