Getting unread emails in Outlook during archive runs

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Article ID: 100051438

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Updated On:

Description

Error Message

There is no error except for the unexpected behavior of unread emails being populated in the client.  In a dtrace of the ArchiveTask the following is seen that show EV recovering these soft-deleted emails:

{CArchivingAgent::processFolders:#6327} AgentDIR[Marketing Plans] - Recovering deleted items from Mailbox: [/o=AAA/ou=US/cn=Recipients/cn=john.smith
AgentDIR[Marketing Plans] - There are 446 possible messages for recovery
AgentDIR[Marketing Plans] - Message titled [Presentation notes] will be recovered
AgentDIR[Marketing Plans] - Message titled [Research results] will be recovered
...
..
.
AgentDIR[Marketing Plans] - 46 messages being recovered, 0 messages will not be recovered as they are Enterprise Vault items
AgentDIR[Marketing Plans] - There are 0 possible folders for recovery
AgentDIR[Marketing Plans] - RecoverTombstoneItems recovered messages/folders

Cause

The RecoverTombstoneItems registry key is enabled on the EV server:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Enterprise Vault\Agents
DWORD: RecoverTombstoneItems
Value: 1

Resolution

Disable the RecoverTombstoneItems key by either deleting it or setting it to a value of 0.

Issue/Introduction

During scheduled/manual archiving there are unread emails showing up in the Search Folder in Outlook.