Error Message

2021-09-14 11:09:21,715 WARN  [litholds.server.SurveyRespMgrImpl] (Survey Response Monitor Thread:[]) Error Processing Record
com.teneo.esa.litholds.service.TeneoSSLHandshakeException: [#80085] Runtime exception: Exception in installing the server certificate required for HTTPS. : null
    at com.teneo.esa.litholds.service.WSClientHelper.getClient(WSClientHelper.java:80) ~[testclasses/:?]
    at com.teneo.esa.litholds.server.ParallelSurveyRespIterator.getLitHoldServiceClient(ParallelSurveyRespIterator.java:71) ~[testclasses/:?]
    at com.teneo.esa.litholds.server.ParallelSurveyRespIterator.(ParallelSurveyRespIterator.java:58) ~[testclasses/:?]
    at com.teneo.esa.litholds.server.SurveyRespMgrImpl$ConfMonitorThread.processPendingResponses(SurveyRespMgrImpl.java:171) ~[testclasses/:?]
    at com.teneo.esa.litholds.server.SurveyRespMgrImpl$ConfMonitorThread.run(SurveyRespMgrImpl.java:117) [testclasses/:?]
Caused by: java.lang.NullPointerException

Properties for the unlicensed Legal Hold module are set in the customer's environment, causing the log errors.

On the affected appliance. Check the System > Settings > General tab.  Are the following fields populated?

• Confirmation server hostname/IP
• Admin server hostname/IP
• Note:  If either the above fields have values, remove those values and click Save.

In System > Settings > Support Features > select Property Browser in the drop-down, 

• In Pattern to match, enter the following properties separately and click Submit
  • esa.icp.litholds.isConfirmationServer
  • esa.icp.confirmation.webservices.useHttps
• Note:  If either value is set to true, change the value to false
  • ​​​​​​​Enter the property in Name of property to change
  • Enter false in New Value (leave blank to remove)
  • Check Confirm change.  Are you sure?
  • Click Submit
• ​​​​​​​Note:  A services restart is required for any changes to take effect.