Unable to use the 'Print to PDF' feature when the data source is from Load File Import (LFI)
Article ID: 100051567
Updated On:
Description
Error Message
<< \logs\cases\case-logs\
[#670200] "Imaging failed: Failed to stitch images
[#203000] Export Manager Error - {0}
com.teneo.esa.export.pdf.PDFExportException:
[#120000] PDF Export Error - Image Rendition of Message retrieval failed
Caused by: com.teneo.esa.export.common.recovery.ExportException: [#203000] Export Manager Error - wrapped exception - [#414209] Failed to concatenate multiple tiff images . {0}
Caused by: com.teneo.esa.netit.NetITConversionException: [#414209] Failed to concatenate multiple tiff images . {0}
Caused by: com.teneo.esa.imaging.ImagingException: [#670200] "Imaging failed: Failed to stitch images
Cause
This is a known issue.
Resolution
This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.
Issue/Introduction
Additional Information
