Native View rendering hangs with 'Page Load Failed' using PrizmDoc

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Article ID: 100051656

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Updated On:

Description

Error Message

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[#9835005] Failed to Upload File to Viewing Session - HTTP:InvalidSecret, ErrorResponse:null

 

Cause

Authentication between eDiscovery Product (eDP) and Prizmdoc Application Services (PAS) is failing. 

 

Resolution

1) Compare secretKey: value, from D:\Prizm\PAS\pas\pcc.win.yml file
with  property: esa.pas.accusoft.secret.header.value from the following two properties files:

D:\CW\V100\scratch\esa\esa.properties
D:\CW\V100\config\configs\default.properties

  All three values must be the same. 

2) Once any change is made, the eDP services will require a restart.

NOTE: The default value: 'mysecretkey' is not the correct value.
 

Issue/Introduction

When attempting to view any item in Native View the following results appears:

Additional Information

JIRA: CFT4123