Enterprise Vault (EV) Mailbox Archiving Task reports mailboxes with deleted Active Directory (AD) accounts as 'Warning: Not Provisioned'

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Article ID: 100051764

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Updated On:

Description

Error

NA

 

Cause

When a user's AD account is deleted, the Provisioning Task marks the following columns in the ExchangeMailboxEntry table as NULL :

  • PolicyEntryID
  • PolicyTargetGroupEntryID
  • PolicyTargetMemberEntryID

The Mailbox Archiving Task looks at these values and marks it as Not Provisioned in the Report.

Whenever the Provisioning Task runs, it looks at the LastModified column value in ExchangeMailboxEntry table, and updates the MBXExchangeState to 1 if the value is older than 14 days.

For the first 14 days, the mailbox will be listed with the Warning.

Once MBXExchangeState value for the mailbox is updated to 1, it does not get listed in the Archive Task report.

 

Resolution

To bypass the default behavior of the Provisioning Task, we can have it update the MBXExchangeState value after X number of days. This can be specified via the following Registry :

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application.

  • Path: HKEY_LOCAL_MACHINE\Software\Wow6432Node\KVS\Enterprise Vault\Agents
  • DWORD : MarkAsDeletedAfterXDays
  • Value :

Note : With the above example, the Provisioning Task will update the MBXExchangeState to 1 if the LastModified date is older than 1 day.

Note : Value has to be greater than 0.

Issue/Introduction

Enterprise Vault (EV) Mailbox Archiving Task reports mailboxes with deleted Active Directory (AD) accounts as Warning: Not Provisioned

Error

NA

Additional Information

JIRA: CFT-4104