Server Settings Migration Wizard fails to import package and give error: "Please enter Valid password"

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Article ID: 100051771

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Updated On:

Description

Error Message

Dtrace on 'ServerMigration' process while reproducing the issue generates the following error:

 (ServerMigration)   CtrlImportAccountCredentials.ValidateCredentials Check VSA credentials starts...
 (ServerMigration)   VSAAccount.AddVsaAccountToAdminGroup TargetInvocationException occurred: An invalid directory pathname was passed|
 (ServerMigration)  EVServerMigrate.ConfigureVsaAccount throwing Exception: Unknown error (0x80005000)
 (ServerMigration)  VSAAccount.RunningAsVSA current logon user: ev.local\VSA

 (ServerMigration)   EVServerMigrate.CheckVSACredentials Impersonating Vault Service Account
 (ServerMigration)  CtrlImportAccountCredentials.ValidateCredentials Check VSA credentials failed
 (ServerMigration)  DTraceHelper.LogDTrace CLuster Mode is STANDALONE

 

Cause

This issue can occur when the Logon Account on the EV services in the format VSA@ev.local. The Migration Wizard searches for VSA account in format ev.local\VSA.

Resolution

  1. On source EV server re-enter the VSA credentials in format ev.local\VSA under all the Enterprise Vault  services.
  2. Do not start the EV services. 
  3. Perform the export once again and created a new package.
  4. Attempt to import again 

Issue/Introduction

When running the Enterprise Vault Server Settings Migration Wizard (SSMW) on the destination server, during the check for the VSA credentials it generates the error "Please enter Valid password".
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