Error Message

<< EV Search Preview >>
[#770000] Error during search preview for message occurred: Failed to retrieve message for XML file: Error in pItem->get() , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred - error code = -2147220730

<< EVContentRetriever_output >>
2021-11-15 15:12:57,250 [10028] ERROR EVContentRetrieverJob null - Error in pItem->get()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred
2021-11-15 15:12:57,250 [10028] ERROR EVContentRetrieverJob null - Exception in EVContentRetrievalJob::retrieve(), EVContentRetrieverException code : 104. Exception Message : Failed while trying to get the item metadata from EV.

<< P2-Retrieval Tool >>
Retrieve failed!
Reason: 80040306
Description: An internal failure occurred. Internal Error: 'A security package specific error occurred. (0x80070721)'.

<< Server Log >>
2021-11-15 15:12:56,694 ERROR [collection.ev.SearchPreviewContentRetrievalProcessPool] ([TimedExecutor] pool-33-thread-15:) CaseName:[]  UserName:[superuser-2101396639] [#770000] Error during search preview for message occurred: {0}
2021-11-15 15:12:56,715 ERROR [collection.ev.SearchPreviewMsgFileCacheTask] (pool-14-thread-2:) CaseName:[]  UserName:[superuser-2101396639] [#770000] Error during search preview for message occurred: Error in pItem->get()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred - error code = -2147220730
2021-11-15 15:12:56,723 WARN  [collection.ev.ParallelSearchPreviewConversionIterator] (pool-53-thread-47:) Exception
java.util.concurrent.ExecutionException: com.teneo.esa.icp.collection.ev.SearchPreviewException: [#770000] Error during search preview for message occurred: Failed to retrieve message for XML file: Error in pItem->get()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred - error code = -2147220730

EV API requires RC4_HMAC_MD5 enabled as an encryption type for kerberos authentication.

1. Configure the security setting for allowed encryption types for Kerberos
Run > secpol.msc > Security Settings > local Policies > Security Options > 
Network security: Configure encryption types allowed for Kerberos

2. Add 
RC4_HMAC_MD5

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.