Error Message

No error message available.

Upgraded or freshly installed CA\VAS 3.4 or later and the version of Enterprise Vault is earlier than 14.2

Perform the following steps:

1. Before upgrading to CA/VAS 3.4 or later, execute the following command against the VAS configuration database:
   select cust.Name 'CustomerName', config.Val 'Value' from tblConfiguration config INNER JOIN tblCustomer cust ON config.CustomerID = cust.CustomerID where ConfigurationID = 147
2. If the record exists:
   • Record the setting value for each customer.
   • Upgrade CA/VAS to 3.4 or later, and perform the following steps after the successful upgrade for each CA/VAS customer:
     1. From the VAS or CA client, log in to a customer.
     2. Select the Configuration > Settings tab.
     3. Expand the Search folder.
     4. Locate and select the Number of Vault search Threads setting.
     5. Change this setting's value to the above-recorded value for that customer or to the previous default of 4.
     6. Click off of the setting's line to remove the focus from the value field.
     7. Click the Save button to save the value change.
     8. Re-start the Customer Background Task through the EVBAAdmin site for the customer.
3. If no record exists:
   • Upgrade VAS to 3.4 version or later and perform the following steps after the successful upgrade:
     1. From the VAS or CA client, log in to a customer.
     2. Select the Configuration > Settings tab.
     3. Expand the Search folder.
     4. Locate and select the Number of Vault search Threads setting.
     5. Change this setting's value to 4.
     6. Click off of the setting's line to remove the focus from the value field.
     7. Click the Save button to save the value change.
     8. Re-start the Customer Background Task through the EVBAAdmin site for the customer.

Applies to

Veritas Advanced Supervision versions 3.4 or later and Enterprise Vault versions earlier than 14.2.

Known issues

Note: CA/VAS 3.4 is recommended be used with Enterprise Vault 14.2.

In CA/VAS 3.4, the value for the Number of Vault search Threads setting is set to 1 by default. Only one thread executes a search against each Enterprise Vault index server. This setting does not have any issue with ElasticSearch indexes on Enterprise Vault 14.2 and later. However, in Enterprise Vault versions earlier than 14.2, searches might take more time to complete.

• CA/VAS has been upgraded or freshly installed to version 3.4 or later
• The Enterprise Vault version is earlier than 14.2

Error Message