Unable to download archived items via Enterprise Vault Search Page.

book

Article ID: 100052164

calendar_today

Updated On:

Description

Error Message

On IE below error message is seen.

HTTP Error 500.0 -

"The page cannot be displayed because an internal server error has occurred"

Detailed Error Information:

Module    IsapiModule
Notification    ExecuteRequestHandler
Handler    ASPClassic
Error Code    0x00000000
Requested URL    https://ev1.****.com:443/enterprisevault/download.asp?VaultID=1BF2873E4195F5E4DA16AF2835D8290D71110000EV&SaveSetID=%231389%241CB799887A1F2A541B5CB0C3DA9E0DC161110000EV&Format=NATIVE&AttachmentId=0&webapp=1
Physical Path    C:\Program Files (x86)\Enterprise Vault\WebApp\download.asp
Logon Method    Anonymous
Logon User    Anonymous

Detailed Error Information:

Module    IsapiModule
Notification    ExecuteRequestHandler
Handler    ASPClassic
Error Code    0x00000000
Requested URL    https://ev1.****.com:443/enterprisevault/download.asp?VaultID=1BF2873E4195F5E4DA16AF2835D8290D71110000EV&SaveSetID=%231389%241CB799887A1F2A541B5CB0C3DA9E0DC161110000EV&Format=NATIVE&AttachmentId=0&webapp=1
Physical Path    C:\Program Files (x86)\Enterprise Vault\WebApp\download.asp
Logon Method    Anonymous
Logon User    Anonymous

Cause

Anonymous Authentication is enabled on Enterprise Vault sub-directory within IIS manager.

Resolution

Disabling Anonymous Authentication on Enterprise Vault sub-directory within IIS Manager and restarting IIS service resolves the issue.

Issue/Introduction

When double-clicking an item within the Enterprise Vault Search (EVS) page, HTTP Error 500.0 is generated.
Powered by Wolken Software