Searches against an index volume may return zero hits due to missing index volume metadata
Article ID: 100052179
Updated On:
Description
Error Message
N/A
Cause
The indexing engine could not perform the search due to missing collection path.
Resolution
This issue has been addressed in the following releases available from Downloads:
Enterprise Vault 14.1.2
Enterprise Vault 14.2
Issue/Introduction
Each index volume created by versions of Enterprise Vault prior to 14.2 have associated metadata in XML format located in the index metadata location. By default it is located in the folder: C:\Program Files (x86)\Enterprise Vault\EVIndexing\data\indexmetadata This metadata is used by the index engine. If an index volume's XML file under the search-collections folder is incorrectly missing path information, a search against that volume will return zero results without performing the search. If a Verify (basic) task is run against the volume, it will find the issue and correct it, showing the following lines in the report: 20/12/2021 18:30:33 The index volume metadata location is incorrect. It is set to:
It should be:
C:\EVStorage\Index\index7\1A08229B0E5BBCD4E843BF15226F49834_1263
Updating index volume metadata location.
20/12/2021 18:30:33 Index volume metadata location updated.
Additional Information
JIRA: CFT-3911
