Enterprise Vault search via proxy server fails with an error 'This page can't be displayed'

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Article ID: 100052329

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Updated On:

Description

Error Message

 

This page can't be displayed will be displayed in the web browser.

Event ID: 5194: Failed to read the following registry key:

HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\SiteID

 

Cause

 

Missing SiteID value on the proxy server

 

Resolution

  • On an Enterprise Vault server: Launch the registry (regedt32)
  • Navigate to HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\SiteID
  • Record the SiteID value
  • On the proxy server: Launch the registry (regedt32)
  • Navigate to HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\
  •  Add the following:
  •  New String Value
  •  Name: SiteID
  •  Value: Enter the SiteID recorded in previous step

Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.

 

Issue/Introduction

Attempting to access Enterprise Vault Mobile Search via a proxy server fails.