Enterprise Vault search via proxy server fails with an error 'This page can't be displayed'
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Article ID: 100052329
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Updated On:
Description
Error Message
This page can't be displayed will be displayed in the web browser.
Event ID: 5194: Failed to read the following registry key:
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\SiteID

Cause
Missing SiteID value on the proxy server
Resolution
- On an Enterprise Vault server: Launch the registry (regedt32)
- Navigate to HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\SiteID
- Record the SiteID value
- On the proxy server: Launch the registry (regedt32)
- Navigate to HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\
- Add the following:
- New String Value
- Name: SiteID
- Value: Enter the SiteID recorded in previous step
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
Issue/Introduction
Attempting to access Enterprise Vault Mobile Search via a proxy server fails.
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