Upgrade of eDiscovery halts with an error 1311. Source file not found.
Article ID: 100052402
Updated On:
Description
Error Message
Error 1311.Source file not found: D:\Temp\*
The following pop up message will appear:
Cause
Check location mentioned in error to see file exist. If not, this issue can be due to interference of Anti-virus software removing the installation file mentioned.
Resolution
To resolve this issue it is recommended either to temporarily disable anti-virus during upgrades or installation.
If that is not possible then exclude the Temp location in the error message from real time scanning.
Issue/Introduction
An upgrade of eDiscovery will halt with a pop up. Selecting the 'Retry' button will result in the same error being produced. Selecting the 'Cancel' button will stop the upgrade.
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