User's upon accessing the Calendar folder in EV Search receive the error "The Enterprise Vault service is not available".
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Article ID: 100052419
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Updated On:
Description
Error Message
The Enterprise Vault service is not available. If the problem persists, contact your Enterprise Vault Administrator.
Enterprise Vault Event Log Error:
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Date: 2/8/2022 3:45:34 AM
Event ID: 41521
Task Category: Enterprise Vault Search
Level: Error
Keywords: Classic
User: N/A
Computer: EV-EXCH
Description:
Enterprise Vault Search cannot perform certain operations. Check that all Enterprise Vault services are running.
Dtrace of the w3wp process confirms the following lines:
{EVS} Exception: A potentially dangerous Request.Form value was detected from the client (ResultsContainer$calendarContainerControl$hidInput="...e":"user1 ","ArchiveT..."). Info:Unhandled Exception in Enterprise Vault Search. || User: EV\user1 || Diag: Type:System.Web.HttpRequestValidationException ST: at System.Web.HttpRequest.ValidateString(String value, String collectionKey, RequestValidationSource requestCollection)| at System.Web.HttpRequest.ValidateHttpValueCollection(HttpValueCollection collection, RequestValidationSource requestCollection)| at System.Web.HttpRequest.get_Form()| at System.Web.HttpRequest.get_HasForm()| at System.Web.UI.Page.GetCollectionBasedOnMethod(Boolean dontReturnNull)| at System.Web.UI.Page.DeterminePostBackMode()| at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)| at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)| at System.Web.UI.Page.AsyncPageProcessRequestBeforeAsyncPointCancellableCallback(Object state)| at System.Web.HttpContext.InvokeCancellableCallback(WaitCallback callback, Object state)| at System.Web.UI.Page.LegacyAsyncPageBeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData)|
Workaround
Remove or replace the character '<' in the archive name.
Cause
Archive Name of the user contains the character '<'.
Issue/Introduction
User's upon accessing the Calendar folder in EV Search receive the error "'The Enterprise Vault service is not available. If the problem persists, contact your Enterprise Vault Administrator". Once this failure occurs, the user is no longer able to use Enterprise Vault Search to locate items.
Additional Information
JIRA: CFT-4444
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