The right side of the email address is stripped, preventing SAML user login... 'No user is found with name'

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Article ID: 100052503

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Updated On:

Description

Error Message

'No user found with name xxx.yyyy'

Cause

By default, the SAMLResponse Subject is the entire email address.  Our code strips off the @domain of the email address and uses the left side as the 'user name', to determine if the individual has a 'User' account with eDP that matches the 'user name'.

In the resolved versions, the option is available to use the entire SAMLResponse Subject "email address' to match the eDP user email address.

Resolution

There are no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in the next major revision of the product. Please note that Veritas Technologies LLC reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests.  Veritas’ plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Resolved in versions
10.1.2
10.2

Then also applying the ESA property:
esa.saml.idp.email.login.support=false
 

Issue/Introduction

If SAML authentication is enabled and the login username is the email address of the user, the log in to the eDiscovery Product (eDP) will fail.

Additional Information

JIRA: 4416 JIRA: 4468