eDP Upgrade Error - Failed to back up D:\MySQLData\data to D:\MySQLDataBackup_M-DD-YYYY-x.x.x
Article ID: 100052568
Updated On:
Description
Error Message
Clearwell (version) InstallShield Wizard
Failed to backup D:\MySQLData\data to D:\MySQLDataBackup_2-18-2022-09.45.47
Install log can be found at: D:\CW\Installer\log\2-18-2022-09.42.33\cwinstall_2-18-2022-09.42.33.log
Observed in cwinstall log:
2-18-2022-09:46:18: install cmd: cmd /C C:\jdk-8u251-windows-x32\bin\java.exe -jar C:\Users\[REDACTED]\AppData\Local\Temp\2\{9E3B42FE-3631-4BF9-AA49-B306DC71A43C}\MySQLTester-1.01.jar > "D:\CW\Installer\log\2-18-2022-09.42.33\CW_MySQLPairingCheck_2-18-2022-09.45.47.log" 2-18-2022-09:46:21:
Build return error code -1: cmd /C C:\jdk-8u251-windows-x32\bin\java.exe -jar C:\Users\[REDACTED]\AppData\Local\Temp\2\{9E3B42FE-3631-4BF9-AA49-B306DC71A43C}\MySQLTester-1.01.jar > "D:\CW\Installer\log\2-18-2022-09.42.33\CW_MySQLPairingCheck_2-18-2022-09.45.47.log"
2-18-2022-09:46:21: MySQL installed by unidentifiable user
2-18-2022-09:46:21: Stopping MySQL service.
2-18-2022-09:46:21: Stop sevice: MySQL
2-18-2022-09:46:34: Failed to back up D:\MySQLData\data to D:\MySQLDataBackup_2-18-2022-09.45.47
Cause
Security or monitoring program has a lock on the MySQL directories.
Resolution
Disable all A/V and Monitoring programs prior to beginning eDP installation or upgrade.
Issue/Introduction
