Error Message

From a CA Client Trace log from the reviewer's workstation:

Diag.LogEx - Failed to get facet values for facet maildate
EXCEPTION:
System.Exception: An error occurred. Contact your administrator for help. ---> System.ComponentModel.Win32Exception: The wait operation timed out
   --- End of inner exception stack trace ---

Server stack trace: 

Exception rethrown at [0]: 
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at KVS.Accelerator.Interfaces.IItems.GetFacetRangeCounts(ItemFilterCriteria filterCriteria, String facetName, String xmlFacetValueRanges, String facetValueType, Boolean bUnlockedOnly, TimeSpan timeout)
   at Accelerator.Client.Review.ReviewFacetValuePopulator.GetFacetValueCountsOutsideItemSet(Int32 proxyID, Int32[] caseIDs, ReviewEscalationMode escalationMode, Int32 searchID, IRBO_Items rboItems, FacetCollection allFacets, Facet facet, FacetValueCollection facetValues, QuickSearchQuery simpleSearch, RuleEntity advancedSearchRule, Boolean bExcludeThisFacet, Boolean bUnlockedOnly)

Pop-up Error 1:
Script Error
An error has occurred in the script on this page.
Line:        1
Char:        23
Error:    Expected ')'
Code:        0
URL:        
Do you want to continue running scripts on this page?
 

Pop-up Error 2:
Script Error
An error has occurred in the script on this page.
Line:        1
Char:        1
Error:    'gt' is undefined
Code:        0
URL:        
Do you want to continue running scripts on this page?

Application Event Log Entries on the client workstation taken from a Veritas internal lab:
Event 1 -
​Log Name:      Application
Source:        Windows Error Reporting
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
Description:
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: AcceleratorClient.Exe
P2:  X.X.X.XXXX
P3: 63d4e79b
P4: b4ff
P5: 67247104
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_AcceleratorClien_d74012f196eb515c8b6542ad305fb84a6a56a26d_8e966c17_2e37b350-5393-428d-97e8-a11eb72fb438

Analysis symbol: 
Rechecking for solution: 0
Report Id: 05965bcf-48e3-4639-ba6e-b59cae82230b
Report Status: 4
Hashed bucket: 
Cab Guid: 0
 

Event 2 -
​Log Name:      Application
Source:        Application Hang
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
Description:
The program AcceleratorClient.Exe version x.x.x.xxxx stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 1f60
 Start Time: 01d942f73028b3e1
 Termination Time: 4294967295
 Application Path: C:\Program Files (x86)\Enterprise Vault Discovery Accelerator\Client\AcceleratorClient.Exe
 Report Id: 05965bcf-48e3-4639-ba6e-b59cae82230b
 Faulting package full name: 
 Faulting package-relative application ID: 
 Hang type: Top level window is idle

When CA or DA previews an item via the Client, the item is fetched from storage and converted into HTML formatting so search terms can be highlighted.  The Client then launches the default version of Internet Explorer (IE) in an integrated mode to display the item in the preview pane.  This default IE integrated mode is version 10.  The html content fails to be displayed in this version of IE due to the encoding used in the item's creation not being successfully parsed by  the ActiveX controls in IE 10, thus causing the unresponsive behavior.

If the item is exported to HTML, opening the HTML file in IE 10 causes a pop-up to appear for a few seconds before the box automatically disappeared.  The information in the pop-up box is:
     Internet Explorer restricted this webpage from running scripts or ActiveX controls.

This error presents a button to allow the scripts to run but disappears soon after being displayed without any intervention.

Forcing the Client to use IE11 resolves the issue. This is performed by closing the Client on the reviewer's workstation and then adding the following 2 registry values to the reviewer's workstation:

Caution: Incorrectly editing the registry may cause undesirable consequences to your system. Veritas recommends to back up any valuable data on the computer before making changes to the registry.

Value 1:
     Path: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
     Value: AcceleratorClient.exe
     Type: REG_DWORD
     Set to: 0x00002fa8 (11000 decimal)

Value 2:
     Path: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
     Value: AcceleratorClient.exe
     Type: REG_DWORD
     Set to: 0x00002fa8 (11000 decimal)