Upgrading an index volume to Elastic Search fails
Article ID: 100052617
Updated On:
Description
Error Message
Event 13360
An error was detected while accessing the Vault Database 'EnterpriseVaultDirectory' (Internal reference: {CADODataAccess::ExecuteSQLCommand} [d:\builds\5_\ev\v-mnxt-s\sources\source\common\adointerface\adodataaccess.cpp, lines {1326,1328,1347,1370}, built Aug 23 03:23:02 2021]):
Description:
Error 8134, Level 16, State 1, Line 281, Message: Divide by zero error encountered.
SQL Command:
dbo.uspis_IndexVolumeForRebuild
Additional Microsoft supplied information:
Source: Microsoft OLE DB Driver for SQL Server
Number: 0x80040e14
SQL State: 42000
Native Error: 00050000
HRESULT 0x80040e14
Event 41352
The processing of the Upgrade Sub task has stopped following errors.
Archive name: XXXXX
Task: Upgrade_2022-03-04_05:57:11_PM
Upgrade Sub task ID: XXXXXXXXXX
Reason: ContentSource
Error Type: NonCritical
Description: Failed to Create Index Volume For Rebuild. Archive Id: [XXXXXXXXXX] - StartSequenceNumber: [1] - EndSequenceNumber: [4] - ignoreLatestIndexingEngineTypeVolumes: [False]. Inner exception: Exception from HRESULT: 0x80040E14
Cause
The EVIndexVolumesProcessor.exe.config file contains very large value in AppSettings section for the key Additions_MaxPerSession. This key should only be used for troubleshooting purposes and should be removed afterwards.
Example:
Resolution
Delete the following line from the EVIndexVolumesProcessor.exe.config file, and restart EV Indexing Service.
Note: By default, this line is not in the configuration file.
Issue/Introduction
