Error on processing mailbox ...

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Article ID: 100052647

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Description

Error Message

 

Microsoft.Exchange.WebServices.Data.ServiceRequestException: The request failed.

The remote server returned an error: (401) Unauthorized.  ---> System.Net.WebException:  The remote server returned an error: (401) Unauthorized.

Note: The following error can be found after enabling logging on the settings of the Teams Importer.

 

 

Cause

 

This occurs when the Office 365 Exchange Online permissions: full_access_as_app; MailboxSettings.Read permission has not been added.

 

Resolution

 

As of the writing of this technote, adding the permission full_access_app; MailboxSettings.Read permission requires editing the Azure App Manifest file. 

Please review the latest Merge1 User Guide - Microsoft Teams - Microsoft Azure App Creation section for additional details on required permissions to create a Microsoft Azure App in Microsoft Azure Active Directory admin center for Microsoft Teams.

 

 

 

Issue/Introduction

When attempting to ingest messages, chats, conversations from Microsoft Teams, the importer fails to ingest.
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