Error Message

No error message is present.

When previewing items in Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA), any search terms used to capture the item under preview are highlighted to point them out quickly to the Reviewer. Each Reviewer can control certain aspects of the hit highlighting through the options in the View dropdown menu > Preferences option > Display tab.  The available options are Highlight search terms in reading pane: and Enable hit highlighting navigation: with both of these options enabled by default.  The issue is caused when the Enable hit highlighting navigation: option is disabled.

The Preview tab displays the HTML rendering of the item being previewed. This HTML rendering is processed to add the highlighting HTML anchors before and after each search term in the item.  An example of this coding for the search term "confiscated" is:

The issue is caused when the end double quote (") is missing in the ACC="HH_  portion of the anchors.  For example, note the missing double quote that should be present at the end of the HH_confiscated portion of the sample below:

Solution

This issue has been addressed in EV 14.2.2 and EV 14.3.