Event ID for "Vault Store group database version in DBConfig.dll is invalid" is seen when attempting to upgrade Enterprise Vault.
Article ID: 100052926
Updated On:
Description
Error Message
The following Event ID's can be seen in the EV Event Viewer log.
Event ID: 29032 Vault Store group database version in DBConfig.dll is invalid.| |Fingerprint Database name: EVVSGVaultStoreGroup_1_1| |Reason: Software version: 12.8.2.12.0 incompatible with Database version: 12.2.7.11.0| | |Please correct problem and restart Storage Service.| |
Event ID: 7037 Fingerprint database update failed for vault store group identity - '1'.
V-437-29032, V-437-7037
Cause
The issue occurs if the SchemaVersion is not consistent between the tables in the EnterpriseVaultDirectory database and the Vault Store Group database (EVVSGVaultStoreGroup_1_1 in the above example).
This may occur if the script did not properly update the entries or if the upgrade scripts were processed manually.
Resolution
Validate that the SchemaVersion in the FingerprintCatalogueDatabase table of the EnterpriseVaultDirectory database matches the SchemaVersion found in the ConfigSettings table of the Vault Store Group database referenced in the 29032 event.
Please refer to the Related articles section to validate the correct SchemaVersion.
Issue/Introduction
