Error Message

The Job Log will show the following:

03/25/2022 14:53:51   Message Retrievals Completed

03/25/2022 14:54:36   Document Conversion: Attempted 3 (9 items), Failed 3 (9 items)

03/25/2022 14:54:36   Total Item Pages Conversion: Attempted 32, Failed 32

03/25/2022 14:54:37   Message Conversions Completed

The Recoverable_urn files referenced in the job log will show the following:

216001 XML Export Error  - 216002 Image production failed for 0.7.406.687693: 41057 Content processor error - Null object received.  start production number: Polyurethane - 2023-test">

        216001 XML Export Error  - 216002 Image production failed for 0.7.406

Review of the eps.console.log and the pdfps.console.log located in D:\Prizm\Server\logs will show the following exception over and over again: 

Exception in thread "main" java.lang.NoClassDefFoundError: org/apache/logging/log4j/LogManager

at com.accusoft.jbsf.launcher.system.JBService.(Unknown Source)

at com.accusoft.jbsf.launcher.RunApp.main(Unknown Source)

Caused by: java.lang.ClassNotFoundException: org.apache.logging.log4j.LogManager

at java.net.URLClassLoader.findClass(URLClassLoader.java:382)

at java.lang.ClassLoader.loadClass(ClassLoader.java:418)

at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:352)

at java.lang.ClassLoader.loadClass(ClassLoader.java:351)

Additionally, the source files will fail to convert when attempting to stamp a header or a footer on them and testing conversion via http://localhost:18001/ . 

This issue can be caused by missing or corrupt files in version 10.0 in the following location. 

D:\Prizm\Server\libs\javaservices

Verify that the following files exist in this location: D:\Prizm\Server\libs\javaservices

      log4j-1.2-api-2.8.2.jar
      log4j-api-2.8.2.jar
      log4j-core-2.8.2.jar