Error retrieving attachment information. Error trying to serialize path.
Article ID: 100052971
Updated On:
Description
Error Message
A yellow triangle to the left of the logged in user name at the top-right of the page shows the following error:
URL: https://server.fqdn/esa/ajax/common.search.route.RelatedItemsHandler/getData?searchCaseID=0.6.6283.2021729540&searchID=14124&previewFilter=&sc_obj=list_m%7C0~10~4~f&srr=1
Server exception: Error trying to serialize path: [ displayNameForDownload ]
Cause
There is a hung process that is no longer under control of the eDiscovery Job Manager which is preventing attachment retrieval.
Resolution
Restart eDiscovery services on the case home of the affected case. In some instances, a server reboot is required.
Issue/Introduction
In Analysis and Review, reviewing documents from a Load File Import (LFI) source cannot display attachments. The same LFI source had successfully displayed attachments in previous sessions.
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