Some Enterprise Vault Search (EVS) functionality does not work if it is launched inside Outlook when Internet Explorer is not available

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Article ID: 100053231

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Updated On:

Description

Error Message

N/A

Cause

The cause of the issue is currently being investigated.

Resolution

Workaround

Until a fix is released, the following article can be used to work around the problem:

https://docs.microsoft.com/en-us/deployedge/edge-ie-disable-ie11

See section: Disable Internet Explorer 11 as a standalone browser

Group policy can be used to redirect requests to Edge automatically.

Veritas has acknowledged that the above-mentioned issue is present in the version(s) of the product(s) referenced in this article.

This issue is currently under investigation by Veritas. Pending the outcome of the investigation, this issue may be resolved by way of a cumulative hotfix or service pack in the current or future versions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see http://www.Veritas.com .

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Issue/Introduction

If Internet Explorer is removed from Windows on user desktop computers or VDI machines, some Enterprise Vault Search (EVS) functionality does not work, if it has been launched inside Outlook. If "Launch in new window" is selected from the top right menu, or "Open in new window" is used from the right-click context menu for an item in the list view, nothing happens.

Additional Information

JIRA: CFT-4665