eDiscovery Product is unresponsive with the server log error: 'java.lang.OutOfMemoryError: Java heap space'
Article ID: 100053412
Updated On:
Description
Error Message
<< Server log >>
java.lang.OutOfMemoryError: Java heap space
Cause
The eDiscovery Product is installed on an under powered server or installed in a Virtual Machine environment.
Resolution
► For an eDiscovery Platform server running Collections, Legal Holds
and Cluster Master (with no cases), Pre-processing, Processing,
Analysis, and Review, the minimum recommended configuration is as
follows:
→ 32-Core CPU
→ 128-GB RAM
► For a VM environment: Recommend that CPU and memory resources are dedicated
(reserved) and locked to the eDiscovery Platform server, and not
shared with other virtual machines on the host.
Reference Article:
Veritas eDiscovery Platform Performance Guide 10.1
Issue/Introduction
End users are able to login to the appliance, but navigating and populating pages is very slow or unresponsive.
Error Message
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