File System Archiving is not archiving any data due to a Class not registered exception.

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Article ID: 100053623

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Updated On:

Description

Error Message

A Dtrace of the EvFsaArchivingTask process will show the following exception. 

(EvFsaArchivingTask) <7000> EV-H {FileSystemArchivingTaskProcessor.TaskMain} Exception: Retrieving the COM class factory for component with CLSID {BD7A3509-B3F3-42FC-8FFE-FE8D1CCFE013} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). Info: Diag:HRESULT: 80040154 Type:System.Runtime.InteropServices.COMException ST: at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)| at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(RuntimeType serverType)| at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(RuntimeType serverType, Object[] props, Boolean bNewObj)| at KVS.EnterpriseVault.FileSystemArchivingTask.FileSystemItemProcessor..ctor(ServerControlEvents ce, Boolean reportMode, Boolean synchronizeFolders, Boolean shortcutMode, FileSystemArchivingCheckPoint fsaCheckPoint, FSAFilterController filterController, String taskName, String taskId, String evWebAppUrl, String foldeShortcutFileName)| at KVS.EnterpriseVault.FileSystemArchivingTask.FileSystemArchivingTaskProcessor.StartItemProcessorThreads()| at KVS.EnterpriseVault.FileSystemArchivingTask.FileSystemArchivingTaskProcessor.TaskMain(String[] args) Inner:None

Cause

This issue is due to a file on the Enterprise Vault (EV) server not being registered properly. 

Resolution

Perform the following to ensure all EV files are registered properly.  

  1. Stop the EV services
  2. Open an Admin CMD prompt to the EV installation directory. Default (C:\Program Files (x86)\Enterprise Vault)
  3. Run FileReRegister.bat
  4. Start EV services
  5. Run the FSA task to validate files are now archived