Error Message

Job Status log:

java.io.FileNotFoundException 12/31/1969 19:00:00 UNREADABLE ENTRY: MESSAGE: \\Server_Share\D$\Collections\0.27.6.46-20220414-xxxxxx-676\fileset.csv (The system cannot find the file specified)

I

CP log:

Response from PST Converter exe is : An internal exception occured. Exception: Error in MAPIAdminProfiles: MAPI_E_NOT_INITIALIZED

CwEmlToPst_output log:

ERROR CwEmlToPst - An internal exception occured. Exception: Error in MAPIAdminProfiles: MAPI_E_NOT_INITIALIZED, Type: System.Runtime.InteropServices.COMException

The error is related to MAPI and not related to core product logic. The possible causes could be corrupt Office installation, MAPI restrictions, Antivirus, etc.

If an antivirus is active during installation through the eDiscovery Platform installer, it may block some of the components from being installed properly as it's initiated through the Installer.bat file.

Reinstall Office binaries through the Veritas eDiscovery Platform installer. Make sure antivirus is disabled during the reinstallation process.

Note: To reinstall Office 2019 through eDP 10.1 installer, follow this link.

Collection from M365 mailboxes through Graph API failed in the aggregation phase.

JIRA: CFT-4670