Error Message

No error thrown.

For MAPI messages, it has been observed that Outlook itself does not create the original message properly even though there is no observable issue with Outlook reading the message when received by the recipients of the email. During Archiving, EV receives an HTML rendering of the message in a corrupted form which is then Archived and Indexed.

It has also been observed that replies and forwards do not exhibit this behaviour. The current thought is that Outlook is recompiling the HTML rendering which repairs the original corrupted HTML rendering, thus displaying emojis correctly.

This issue is currently under investigation by Veritas Technologies LLC. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.
 
Note: Customers experiencing this issue are encouraged to contact Veritas Technical Support as data is still being collected to assist in resolving this issue.