Unable to start File System Archiving (FSA) Reporting scan due to an SSL/TLS secure channel issue.
Article ID: 100053717
Updated On:
Description
Error Message
A Dtrace of the FSAReportingService process on the Windows file server will show the following:
(FSAReportingService) <2068> EV-H {Client.ResetWebServiceLocations} FSA reporting web service is NOT reachable at https://evserver/FSAReporting/FSAReporting.asmx. Exception : = The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
(FSAReportingService) <2068> EV-M {Client.ResetWebServiceLocations} Failed to get FSAReporting WSLocation from Directory database
(FSAReportingService) <2068> EV-M {Client.ResetWebServiceLocations} Exiting with status False
(FSAReportingService) <2068> EV:H LoadConfigThread() - ResetWebServiceLocations failed.
(FSAReportingService) <2068> EV:H LoadConfigThread The FSA Reporting Web server sent an empty configuration
Cause
This issue can occur if the file server does not have the Certificate loaded to be able to communicate with the Enterprise Vault server over HTTPS.
Resolution
Ensure that the SSL Certificate is properly loaded on the file server.
Note: When a scan begins on the file server, the Veritas Enterprise Vault Event Viewer log will show Event ID: 24624 stating Scan of \\FileServer\Volume started.
Issue/Introduction
